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Frequently asked questions

FAQs

Do we offer Cash On Delivery Service?

Yes. We offer Cash on Delivery (COD) service nationwide for orders under Rs. 50,000/-. Please note, we ask the customers to pre-pay the shipping costs for all orders via bank transfer before processing the order.

Why there is a 4% Tax on COD Orders?

Due to recent tax revisions implemented by the Government of Pakistan, a total tax of 4% (2% Sales Tax + 2% Withholding Tax) will now be applicable to all Cash on Delivery (COD) orders.

Do we offer warranty on our products?

"We are pleased to provide 01 - 12 - month limited warranty on our products depending on the product. This warranty excludes coverage for issues such as physical damage, burns, or mishandling. Additionally, we offer a 30 days replacement warranty for all used parts.

Are your all products bradnew?

We primarily offer brand-new products. However, we also carry carefully inspected used items. If a product is used, it will be clearly indicated in the title as a "Used Product.

Where to Contact Us?

You can contact us on our Whatsapp: 0317-3431130 Or Email us at @info@vortexgears.com for any Complains/suggestions or queries. We are here to assist!